24x7 Customer Service Specialist Iron Systems
Iron Systems • toronto, Canada
Role Description
Enhance your career with Iron Systems as a 24x7 Customer Service Specialist. Offer exceptional support and manage operations to ensure high customer satisfaction and service levels.
As a Customer Service Specialist at Iron Systems, you'll oversee global customer care operations and coordinate with vendors to ensure compliance with Service Level Agreements. This role requires versatility in working hours, including mornings, evenings, and nights, while maintaining service quality across programs.
Key Responsibilities:
• Manage global customer care operations efficiently
• Monitor and ensure adherence to service level agreements
• Coordinate with vendors regarding SLA compliance
• Supervise daily command center activities
• Maintain precise customer service metrics and logs
Requirements:
• Strong verbal and written communication skills
• Analytical problem-solving mindset
• Availability for varied shifts in a 24x7 environment
• Ability to manage paperw...
As a Customer Service Specialist at Iron Systems, you'll oversee global customer care operations and coordinate with vendors to ensure compliance with Service Level Agreements. This role requires versatility in working hours, including mornings, evenings, and nights, while maintaining service quality across programs.
Key Responsibilities:
• Manage global customer care operations efficiently
• Monitor and ensure adherence to service level agreements
• Coordinate with vendors regarding SLA compliance
• Supervise daily command center activities
• Maintain precise customer service metrics and logs
Requirements:
• Strong verbal and written communication skills
• Analytical problem-solving mindset
• Availability for varied shifts in a 24x7 environment
• Ability to manage paperw...