Account Manager (Bilingual) for AdTech
illumin • toronto, Canada
Role Description
Join illumin as a Bilingual Account Manager, specializing in AdTech strategies. Use your English and French language skills to enhance customer journeys in a hybrid work setting.
In this role, you will serve as the primary contact for managed and self-service clients, ensuring their success with our platform. You will cultivate relationships, understand client objectives, and provide tailored solutions for effective engagement. Collaborating with cross-functional teams will be essential for anticipating client needs and delivering valuable insights.
Key Responsibilities:
• Lead customer onboarding and promote product utilization
• Ensure timely delivery of services and resolve escalations
• Drive account health through retention and growth strategies
• Track key metrics and prepare actionable reports
• Gather customer feedback to influence product improvements
Requirements:
• Background in Account Management or Customer Success
• Fluency in English and Fre...
In this role, you will serve as the primary contact for managed and self-service clients, ensuring their success with our platform. You will cultivate relationships, understand client objectives, and provide tailored solutions for effective engagement. Collaborating with cross-functional teams will be essential for anticipating client needs and delivering valuable insights.
Key Responsibilities:
• Lead customer onboarding and promote product utilization
• Ensure timely delivery of services and resolve escalations
• Drive account health through retention and growth strategies
• Track key metrics and prepare actionable reports
• Gather customer feedback to influence product improvements
Requirements:
• Background in Account Management or Customer Success
• Fluency in English and Fre...