Account Manager

The Account Manager – Inside Sales is responsible for driving customer retention, reorder revenue, and account expansion through proactive, phone-based engagement. This is an on-site role operating within a structured inside sales environment. The Account Manager manages a portfolio of existing customers, acting as their primary point of contact while balancing customer experience with achieving defined sales KPIs and revenue targets.

• Manage a book of business of existing GoldStar customers.
• Build long-term customer relationships to drive retention and loyalty.
• Proactively manage reorder cycles and identify upsell and cross-sell opportunities.
• Execute consistent outbound outreach via phone, email, and SMS.
• Achieve monthly sales, retention, and activity KPIs.
• Prioritize accounts based on revenue opportunity and customer risk.
• Track al...