Advisor I - Travel (Vietnamese Speaker)
Concentrix Thailand • Thailand, Thailand
Role Description
Advisor I - Travel (Vietnamese Speaker), The Customer Service Representative will be responsible for responding to customer inquiries through phone, email, and live chat, providing assistance with travel deals, promotions, and app functionality.
This role involves troubleshooting booking issues, managing accounts, addressing payment concerns, and applying discounts or promo codes. The representative will also help customers understand terms and conditions related to offers and resolve any booking errors, payment discrepancies, or app-related technical issues. Additionally, they will handle escalated issues with professionalism, ensuring a positive and valued customer experience at all times.
Date of joining: 19-Jan-26
Responsibilities:
Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality....