After-Sales Service Engineer-Bogota

Responsibilities

• Diagnose, repair, replace parts, and test mobile phones, tablets, and other devices
• Follow repair standards to ensure quality
• Complete system tasks: work orders, repair records, spare parts requests
• Manage store spare parts, tools, and equipment
• Receive after-sales customers, track repair progress, and proactively update status
• Handle basic complaints and escalat(e)e when necessary
• Support store KPIs: turnaround time, customer satisfaction, first-time fix rate

Requirements

• Associate degree or higher (electronics, communication, or related field preferred)
• 2+ year of consumer electronics repair experience
• Basic circuit knowledge and familiarity with common repair tools
• Strong hands-on skills and independent fault analysis ability
• Good service awareness and communication skillsAble to work shifts and holidays (two days ...