Agent Designer

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

Responsibilities

• Designing the customer experience of AI agents, from simple FAQ answers to long and complex conversations
• Implementing and maintaining agents using our own platform, Agent Studio, as well as Python and other tools
• Obsessing over metrics to assess performance and customer satisfaction – making sure everything you do is measurable and having a big impact
• Listening to how real customers interact with your agents, and prioritising the right things to make each inter...