Agent-Front Desk-Lead/Japanese Speaker
Marriott • Urayasu, Japan
Role Description
**Additional Information**
**Job Number** 26061481
**Job Category** Rooms & Guest Services Operations
**Location** 1-9 Maihama, Urayasu, Chiba, Japan, 279-0031
VIEW ON MAP (https://www.google.com/maps?q=1-9%20Maihama%2C%20Urayasu%2C%20Chiba%2C%20Japan%2C%20279-0031)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and proces...
**Job Number** 26061481
**Job Category** Rooms & Guest Services Operations
**Location** 1-9 Maihama, Urayasu, Chiba, Japan, 279-0031
VIEW ON MAP (https://www.google.com/maps?q=1-9%20Maihama%2C%20Urayasu%2C%20Chiba%2C%20Japan%2C%20279-0031)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and proces...