Agente de Call Center Bilingüe (English B2+/C1)
INFLUX INC. • bogotá, distrito capital, Colombia
Role Description
Location: Colombia
Work Mode: Remote – BYOD (Bring Your Own Device)
Department: Operations / Delivery
Reports to: Team Leader
About the Role
We’re looking for a Senior Customer Service Agent — someone who doesn’t just respond to customers, but manages and improves an AI‑powered support system. In this role, you’ll operate like a manager… but your team is AI.
Help the customer:
- Review and refine AI-generated responses
- Handle complex or sensitive escalations
- Apply judgment where AI falls short
Improve the system:
- Upgrade knowledge bases and workflows
- Identify and fix systemic issues
- Build operational context (customers, products, policies)
- Continuously train and optimize AI performance
Your main tool? Writing.
More specifically: reviewing, refining, and elevating AI-generated communication.
Required Profile
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