Agente de Mesa de Ayuda N1 / Bogotá y Rionegro Antioquia

Agente de Mesa de Ayuda N1 / Bogotá y Rionegro Antioquia page is loaded## Agente de Mesa de Ayuda N1 / Bogotá y Rionegro Antioquialocations: Rionegro, ANT, Colombiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 1, 2026 (24 days left to apply)job requisition id: REQ **What success looks like in this role:**• With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and...