Agente de Soporte Tecnico / Mesa de Ayuda

## Agente de Soporte Tecnico / Mesa de AyudaApplylocations: Rionegro, ANT, Colombiatime type: Part timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.• Contributes to continues improvement of the Service Desk knowledge base.• Delivers results in support of the organization...