AI-Enhanced L2 Support Engineer for EdTech Challenges

Crossover is hiring for a full-time L2 Support Engineer based in Bogotá, Colombia. This position focuses on providing outstanding customer support by utilizing AI-driven tools to tackle complex technical issues that require human judgment.

The ideal candidate will have at least 3 years of experience in a technical support role, a foundational ability in coding for troubleshooting, and excellent problem-solving skills. Compensation is set at $30 per hour, equivalent to $60,000 per year.