Amazon Connect Specialist
Compunnel, Inc. • toronto, Canada
Role Description
The Amazon Connect Specialist is responsible for designing, configuring, and managing cloud-based contact center solutions using Amazon Connect. This role focuses on building scalable omnichannel customer experience platforms, integrating AWS services, and delivering high-performing, AI-enabled contact center capabilities aligned with business requirements.
Key Responsibilities
Design, configure, and deploy Amazon Connect solutions including IVR, routing, queues, and agent configurations
Build and manage omnichannel customer journeys using Amazon Connect and AWS services
Integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow) and backend systems
Develop serverless solutions using AWS Lambda, API Gateway, and scripting (Python/Node.js)
Implement AI-driven features using Amazon Lex, Polly, and related services
Design scalable, secure, and resilient contact center architectures
Perform testing, auto...
Key Responsibilities
Design, configure, and deploy Amazon Connect solutions including IVR, routing, queues, and agent configurations
Build and manage omnichannel customer journeys using Amazon Connect and AWS services
Integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow) and backend systems
Develop serverless solutions using AWS Lambda, API Gateway, and scripting (Python/Node.js)
Implement AI-driven features using Amazon Lex, Polly, and related services
Design scalable, secure, and resilient contact center architectures
Perform testing, auto...