Analista de Servicios Técnicos (Nivel 1) (Santiago)

Reporting to the Client Services Manager, the Technical Services Analyst’s main responsibility is to provide remote and on‑site Tier1 support to clients. They will also be responsible for providing one‑on‑one and classroom training to clients.

Key Deliverables and Responsibilities

In Office

• Provide timely phone, email and remote access support for existing customers
• Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
• Record/document all client issues through to resolution using Wenco’s issue tracking system
• Plan and practice for system implementation and upgrade projects
• Review and contribute to product documentation

On Site

• Perform successful implementations and upgrades
• Conduct site inspection and reports in preparation of deployments
• Coordinate resources from mine staff as required
• Provide one‑on‑one and classr...