Analyst Customer Service Operations, Bogotá, Colombia

Job Title and Location

Analyst, Customer Service Operations – Bogotá, Colombia

Company Overview

Johnson & Johnson is a global leader in health and pharmaceuticals, delivering innovative solutions across the healthcare spectrum. We are dedicated to improving health worldwide through cutting‑edge technology and personalized care.

Role Overview

The Customer Service – Regional – Representant provides direct support to customers and facilitates transactional activities within the Customer Service organization.

Responsibilities

• Order management activities, including scheduling deliveries and appointments, processing orders, and tracking orders while supporting customer inquiries.
• Invoice management activities, such as invoicing customer sales orders, facilitating invoice corrections, reviewing billing plans, and liaising with Finance for credit, debit processing, and special invoicing requirements. ...