Analyst - Operations

IT Asset, Application, and Server Administrator

• Administer, maintain, and support enterprise Software Asset Management (SAM) platforms including Flexera and ServiceNow SAM Pro.
• Configure, maintain, and troubleshoot integrations between Flexera, ServiceNow SAM Pro, SCCM/MECM, JAMF, Active Directory, cloud platforms, and other inventory data sources.
• Manage software asset lifecycle processes including software discovery, normalization, reconciliation, license compliance, entitlement management, and optimization activities using Flexera and ServiceNow SAM Pro.
• Develop and maintain software compliance dashboards, operational reports, and executive-level asset management reporting utilizing Flexera, ServiceNow, SQL Server, Power BI, and related tools.
• Support software license harvesting, reclamation, and optimization initiatives, including identification and recovery of licenses assigned to terminated or inactive users.<...