Application Support Analyst – Information Technology
Kap Paper Inc. • kapuskasing, Canada
Role Description
Application Support Analyst – Information Technology
Position
Application Support Analyst – Information Technology
Salary
$65,000.00 – $85,000.00 annually
Requirements
- Language: English (spoken and written) and French is an asset.
- Education: Degree in Information Technology, Computer Sciences, or a related field. Master’s degree is an asset.
- Experience: 5 – 7 years experience in IT with at least 3 years in a field support role.
- Strong understanding in change management, cybersecurity, and audit practices.
- Proficiency in Active Directory, Windows OS, Microsoft Office Suites.
Key Responsibilities
Application Support
Provide day‑to‑day support for SAP, Empath, Elixir, payroll, and other business applications.
Troubleshoot application issues, identify root causes, and coordinate resolutions with vendors and internal stakeholders.
Su...