Application Support Operations Senior Manager
Citigroup Inc. • mississauga, Canada
Role Description
Join Citigroup as the Application Support Operations Senior Manager to enhance global application support. Lead teams in ensuring high-quality service for critical business systems.
This role requires strategic oversight of application support operations, focusing on stability and continuous improvement. You will collaborate with senior business leaders and manage cross-functional teams to tackle incidents methodically. Your leadership will drive significant enhancements in applications and production environments.
Key Responsibilities:
• Direct and manage application support operations
• Maintain high standards of service delivery
• Implement incident prioritization and root-cause analysis
• Foster initiatives for improved monitoring and resiliency
• Oversee team performance management and staffing
Requirements:
• 6+ years in an application support capacity
• Proven leadership in managing technical teams
• Knowledge of Big Data and SQL technologies
...
This role requires strategic oversight of application support operations, focusing on stability and continuous improvement. You will collaborate with senior business leaders and manage cross-functional teams to tackle incidents methodically. Your leadership will drive significant enhancements in applications and production environments.
Key Responsibilities:
• Direct and manage application support operations
• Maintain high standards of service delivery
• Implement incident prioritization and root-cause analysis
• Foster initiatives for improved monitoring and resiliency
• Oversee team performance management and staffing
Requirements:
• 6+ years in an application support capacity
• Proven leadership in managing technical teams
• Knowledge of Big Data and SQL technologies
...