APU Customer Account Manager Role
Pratt & Whitney • longueuil, Canada
Role Description
Elevate customer management as an APU Customer Account Manager at Pratt & Whitney Canada. Focus on maximizing satisfaction for airline accounts with strategic coordination.
In this on-site role, you will be responsible for managing contracts and ensuring the financial health of assigned APU customers. Your ability to lead discussions, resolve operational issues, and interact with multiple teams will greatly influence customer experiences and retention.
Key Responsibilities:
• Address operational issues affecting customer fleets
• Coordinate MRO activities including shipping and costs
• Resolve disputes through contextual evaluation
• Assist Sales in exploring new business avenues
• Invoice customers according to contract guidelines
Requirements:
• Bachelor’s degree with 10+ years experience
• Master’s degree with 7+ years in relevant fields
• Strong project management capabilities
• Deep product knowledge of engines
• Effective communication skill...
In this on-site role, you will be responsible for managing contracts and ensuring the financial health of assigned APU customers. Your ability to lead discussions, resolve operational issues, and interact with multiple teams will greatly influence customer experiences and retention.
Key Responsibilities:
• Address operational issues affecting customer fleets
• Coordinate MRO activities including shipping and costs
• Resolve disputes through contextual evaluation
• Assist Sales in exploring new business avenues
• Invoice customers according to contract guidelines
Requirements:
• Bachelor’s degree with 10+ years experience
• Master’s degree with 7+ years in relevant fields
• Strong project management capabilities
• Deep product knowledge of engines
• Effective communication skill...