Assistant Manager, Operations Solutions
The Cigna Group • Kowloon, Hong Kong
Role Description
**Job Responsibilities:**
**Change Management**
+ Manage projects in improving operation efficiency and enhancing customer experience independently
+ Look into business needs of different BUs and re-examine and re-design operation processes to achieve scalability and efficiency
+ Work closely with BUs, internal and external IT vendors to manage the end-to-end process of system enhancement including user requirements/stories gathering, UAT, and post-implementation support/bug-fix
+ Ensure projects are progressing in a timely manner and fit in resource plans well
**Vendor Management**
+ Liaise with external vendors who support new initiatives (e.g. external consultants/technical vendors) and define service scope and timeline
+ Monitor vendors’ performance and progress to ensure spending and lead time follow project plan
+ Identify potential vendor delivery issues (progress/cost/capability) and escalate to management/stakeholders in a tim...
**Change Management**
+ Manage projects in improving operation efficiency and enhancing customer experience independently
+ Look into business needs of different BUs and re-examine and re-design operation processes to achieve scalability and efficiency
+ Work closely with BUs, internal and external IT vendors to manage the end-to-end process of system enhancement including user requirements/stories gathering, UAT, and post-implementation support/bug-fix
+ Ensure projects are progressing in a timely manner and fit in resource plans well
**Vendor Management**
+ Liaise with external vendors who support new initiatives (e.g. external consultants/technical vendors) and define service scope and timeline
+ Monitor vendors’ performance and progress to ensure spending and lead time follow project plan
+ Identify potential vendor delivery issues (progress/cost/capability) and escalate to management/stakeholders in a tim...