Assistant Manager – Retention Operations (Telecom Process) – Colombia

If you know how to turn performance gaps into results and teams into high‑performing units, this role is built for you. Fusion CX is hiring an Assistant Manager – Retention Operations in Colombia for a critical job vacancy in Colombia, where you will lead supervisors, drive retention metrics, and manage client expectations in a high‑accountability environment. Ideal for candidates targeting BPO manager jobs in Colombia who are ready to own outcomes, not just report them.

This leadership role is ideal for professionals exploring call center jobs in Colombia or BPO manager jobs in Colombia who can drive performance across retention programs in a fast‑paced telecom environment. You will lead end‑to‑end contact center operations, manage multiple supervisory teams, and ensure consistent delivery of KPIs, customer experience, and operational efficiency. This is a client‑facing role requiring strong leadership, data‑driven decision‑making, and the ability to translate performanc...