Assistant Service Manager (NOC 60020)

Responsibilities

• Foster a culture that values excellent customer service.
• Maintain the quality of the department's presentation to ensure customer expectations are met.
• Achieve sales goals, productivity and customer service targets set by the Associate Dealer and Service Manager.
• Assist in developing and implementing a long‑term strategy and action plan to attract and retain customers.
• Review and implement Service Centre policies and procedures.
• Assist in planning and managing work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
• Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
• Assist in managing team members' performance, provide informal and constructive feedback, and recognize achievements and efforts..
• Communicate and ensure compliance with compa...