Associate Digital Customer Success Manager

As an Associate Digital Customer Success Manager, you will:

• Develop and implement proactive digital programs to help customers maximize value from Thomson Reuters solutions.
• Create automated nurture campaigns that deliver relevant messages to customers via email, in-app, and other channels.
• Use a deep understanding of customer adoption challenges to inform program design and strategy.
• Experiment with AI, automation, customer insights, and data to drive innovation and improve customer outcomes.
• Align customer programs and communications with other teams, including Customer Success, Marketing, Sales, and Product.
• Monitor customer usage data to identify risks and proactively launch targeted engagement campaigns.
• Curate, identify gaps, and provide feedback on educational content to support customer self‑service and learning.

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