Associate IT Support Specialist Role
Covestic Inc • toronto, Canada
Role Description
Launch your career in IT with our Associate Technical Support Specialist position focused on user support and technical issues. This role offers hands-on experience in a collaborative tech environment.
As part of our end-user support organization, you'll assist employees with daily technology challenges while participating in ongoing learning. The successful candidate will troubleshoot various hardware and software problems and maintain user systems across different operating systems. Support activities will help you build a strong foundation in IT operations.
Key Responsibilities:
• Manage support requests through tickets and virtual platforms
• Troubleshoot hardware and access-related issues
• Assist with account access and system configuration
• Support deployment and maintenance of mobile devices
• Document incidents and follow operational procedures
Requirements:
• Exposure to help desk operations or enterprise support
• Familiarity with ServiceNow or...
As part of our end-user support organization, you'll assist employees with daily technology challenges while participating in ongoing learning. The successful candidate will troubleshoot various hardware and software problems and maintain user systems across different operating systems. Support activities will help you build a strong foundation in IT operations.
Key Responsibilities:
• Manage support requests through tickets and virtual platforms
• Troubleshoot hardware and access-related issues
• Assist with account access and system configuration
• Support deployment and maintenance of mobile devices
• Document incidents and follow operational procedures
Requirements:
• Exposure to help desk operations or enterprise support
• Familiarity with ServiceNow or...