Associate Representative - Customer Service

Position Overview

As an Associate Representative – Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solutions or requested information to the customer, and analyze a customer’s service needs to refer to other service or technical departments for follow‑up as needed.

Responsibilities

• Interact with customers by phone or in person to provide information and ensure best possible service.
• Handle and resolve customer complaints, special orders, or returns in‑store, via phone or mail.
• Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
• Receive and process orders, providing information concerning pricing, service changes, discontinuances, and shipping.
• Maintain records of customer interactions and transactions; reco...