Associate, Retail Channels (Bilingual Teller)

Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.

Perform regular teller’s transactions through electronic/remote interactions in compliance with bank policies and procedures.

Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.

Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.

Multitasks by working with multiple software programs concurrently to complete a transaction and communicating with more than one customer concurrently.

Identifies cross-selling opportunities, selling new or additional p...