Associé au service client à distance - Bilingue - 24 $/ heure (Oakville)

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.

Responsibilities

• Managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services.
• Ensuring high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.
• Working independently and collaboratively as part of a dynamic team.
• Communicating telephonically in a clear and articulate manner, explaining complex concepts to diverse member base.
• Problem solving and organizational acumen to address challenges effectively.

Qualifications

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Ex...