Automation Support Analyst

Purpose

The Automation Operations Analyst supports the effective delivery of Scotiabank’s Robotics program by ensuring production automations operate in line with established operational standards, business users’ requirements, and agreed Service Level Agreements (SLAs). The role is responsible for monitoring production robots, managing exceptions, and escalating issues that may impact performance, stability, or service continuity, thereby safeguarding ongoing business operations.

Key Responsibilities

• Monitor and maintain the day-to-day operational health and performance capacity of production robots.
• Monitor user incident reporting channels related to automations, ensuring proper documentation, tracking, resolution, and escalation in accordance with established support processes and SLAs.
• Identify and resolve issues arising from the daily operation of automations, providing timely responses and solutions to business user...