Automotive Service Manager

Education: No degree, certificate or diploma.

Work setting

• Motor vehicle repair shop.

Management

• Direct and control daily operations.
• Evaluate daily operations.
• Plan and organize daily operations.
• Manage staff and assign duties.
• Determine merchandise and services to be sold.
• Determine staffing requirements.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Recruit, hire and supervise staff and/or volunteers.
• Conduct performance reviews.
• Supervise office and volunteer staff.
• Appraise clients' needs or eligibility for specific services.
• Assess client's needs and resources to recommend the appropriate goods or services.
• Recommend products or services to customers.

Supervisory Experience

Supervision: 5-10 people.

Telephone Operators

Telephone operat...