Automotive Technical Specialist, Claim Resolutions - Hybrid

Role Overview

We are seeking an Automotive Technical Specialist for our Claim Resolutions team—a role designed for a professional with a strong background in hands‑on automotive diagnostics and customer relations. The specialist will bridge technical vehicle assessment and fair dispute resolution, using real‑world experience to deliver evidence‑based judgments within a corporate environment.

Responsibilities

• Apply diagnostic acumen to verify vehicle condition data from inspection reports, confirming accuracy and identifying discrepancies.
• Investigate and resolve customer arbitration claims by serving as a neutral technical expert.
• Maintain proactive and clear communication with customers, ensuring they understand the technical basis for resolutions.
• Educate customers and internal teams on best practices and reasonable expectations regarding vehicle condition, repairs, and reconditioning.
• Translate customer descript...