AWS Technical Support Senior Manager - Canada
Ingram Micro • mississauga, Canada
Role Description
Lead a high-performing team at Ingram Micro as the Senior Manager of AWS Technical Support in Mississauga. Drive operational excellence and customer satisfaction in a hybrid work setting.
In this pivotal role, you will manage a team of support professionals dedicated to providing world-class service to AWS customers. With over 10 years of experience in technical support and cloud operations, you will enhance service delivery through leadership and innovative strategies. Your responsibilities will include fostering a culture of continuous improvement, overseeing workforce planning, and developing scalable support strategies aligned with AWS best practices.
Key Responsibilities:
• Lead and mentor technical support managers and engineers
• Drive AI-enabled support transformations for efficiency
• Enhance end-to-end customer support experience
• Collaborate with cross-functional teams for solutions
• Implement Knowledge-Centered Servi...
In this pivotal role, you will manage a team of support professionals dedicated to providing world-class service to AWS customers. With over 10 years of experience in technical support and cloud operations, you will enhance service delivery through leadership and innovative strategies. Your responsibilities will include fostering a culture of continuous improvement, overseeing workforce planning, and developing scalable support strategies aligned with AWS best practices.
Key Responsibilities:
• Lead and mentor technical support managers and engineers
• Drive AI-enabled support transformations for efficiency
• Enhance end-to-end customer support experience
• Collaborate with cross-functional teams for solutions
• Implement Knowledge-Centered Servi...