Back Office Engineer
Grundfos • Algete, Spain
Role Description
Back Office Engineer
Job Description
As a Back Office Engineer you will contribute to a thriving Customer Service Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.
**What is the job about?**
+ Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
+ Follow up on Customer interactions within set SLA.
+ Process special inquiries in coordination with the suppliers.
+ Support sales teams by handling tenders and project...
Job Description
As a Back Office Engineer you will contribute to a thriving Customer Service Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.
**What is the job about?**
+ Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
+ Follow up on Customer interactions within set SLA.
+ Process special inquiries in coordination with the suppliers.
+ Support sales teams by handling tenders and project...