Becaria Para Call Center

Eaton’s Corporate Sector division is currently seeking a Call Center Agent.

What you’ll do

Provide a short overview of the role. What is the primary function of this role?

Responsibilities

• Fulfill order management related activities for distributors
• Identify and implement process improvements
• Maintain daily usage of the Customer 360 tool
• Change notice management
• Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
• Ability to handle high-pressure, fast-paced environment requiring diligence to detail
• Proven analytical and critical thinking skills
• Ability to constructively manage conflicts and discrepancies towards positive resolution
• Prioritizing customer demand to assist with improved product flow
• Work with finance team to resolve customer credit requests