Bilingual Call Center Workforce Optimization Lead

RESORTCOM INTERNATIONAL MEXICO is seeking a Call Center Workforce Supervisor to optimize workforce efficiency while supporting strategic business intelligence initiatives. This full-time in-office position involves workforce planning, real-time monitoring, data analysis, and reporting. Candidates must be bilingual in English and Spanish, with a university degree and extensive experience in workforce management.

The Supervisor will manage staffing strategies, oversee performance metrics, and drive continuous improvement in call center performance. This role also involves providing insightful analysis and fostering employee development to ensure exceptional service levels.