Bilingual Case Management Coordinator

Position Type

Permanent

Posting Information

#CBM1 This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Responsibilities

• Set up new applications accurately and follow up to obtain missing information within specified timeframes.
• Ensure all administrative duties are correctly performed, including invoice payment, follow‑ups for information requested, and completion of each step of documented processes for new claims, claim closures, and CPP/QPP applications.
• Respond to client inquiries related to life and disability claims by email and telephone (telephone inquiries are handled through a phone queue).
• Set up and input data in each of the claims management and payment systems.
• Accurately manage financial responsibilities related to administering income replacement benefits such as benefit calculations, benefit offsets and bene...