Bilingual Client Service Specialist , AdminAdvantage
Manulife • montreal (administrative region), Canada
Role Description
Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions.
Client Service Specialist (Service Owner)
As a client service specialist (service owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits.
Position Responsibilities
- Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
- Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients.
- Monitor c...