Bilingual Client Service Specialist Montreal
Manulife Financial • montreal, Canada
Role Description
Transform benefits administration with Manulife as a Bilingual Client Service Specialist in Montreal. Drive results by building strong relationships and delivering exceptional client service in a hybrid work environment.
As a Client Service Specialist (Service Owner) at Manulife, you will manage end-to-end client benefits administration within your portfolio and collaborate with various teams to enhance service delivery. Your ability to build relationships with clients and stakeholders will be vital in achieving business goals. Take the lead in monitoring milestones and implementing initiatives to improve client satisfaction.
Key Responsibilities:
• Own the client benefits administration experience for assigned portfolios
• Act as the primary contact for service-related matters
• Monitor client milestones and improve efficiency and quality
• Lead incident management and resolution efforts
• Champion continuous improvement in opera...
As a Client Service Specialist (Service Owner) at Manulife, you will manage end-to-end client benefits administration within your portfolio and collaborate with various teams to enhance service delivery. Your ability to build relationships with clients and stakeholders will be vital in achieving business goals. Take the lead in monitoring milestones and implementing initiatives to improve client satisfaction.
Key Responsibilities:
• Own the client benefits administration experience for assigned portfolios
• Act as the primary contact for service-related matters
• Monitor client milestones and improve efficiency and quality
• Lead incident management and resolution efforts
• Champion continuous improvement in opera...