Bilingual Collections Agent at Alterfina
Alterfina • longueuil, Canada
Role Description
Join Alterfina as a Bilingual Collections Agent, managing overdue accounts with empathy and negotiation skills in a hybrid work environment. Improve client payment capacity while upholding ethical standards.
In this role, you'll handle delinquent accounts, providing realistic payment arrangements and fostering communication. The position requires a calm demeanor and strong objection-handling skills, ensuring positive negotiations. Your daily responsibilities will include assessing payment capabilities and building trust with clients while managing multiple files effectively.
Key Responsibilities:
• Minimize losses by protecting the company’s portfolio
• Manage daily prioritized queue with follow-up deadlines
• Conduct client contact via calls, email, and SMS
• Propose realistic payment arrangements and document agreements
• Support the preparation of necessary legal documents
Requirements:
• Bilingual in written and spoken formats
• College diploma with 2 ...
In this role, you'll handle delinquent accounts, providing realistic payment arrangements and fostering communication. The position requires a calm demeanor and strong objection-handling skills, ensuring positive negotiations. Your daily responsibilities will include assessing payment capabilities and building trust with clients while managing multiple files effectively.
Key Responsibilities:
• Minimize losses by protecting the company’s portfolio
• Manage daily prioritized queue with follow-up deadlines
• Conduct client contact via calls, email, and SMS
• Propose realistic payment arrangements and document agreements
• Support the preparation of necessary legal documents
Requirements:
• Bilingual in written and spoken formats
• College diploma with 2 ...