Bilingual Contact Center Manager: Lead & Optimize Operations

A contact center solutions provider located in Ciudad Juárez is seeking an experienced Contact Center Manager. The successful candidate will oversee contact center operations, ensuring excellent customer service and managing staff performance. Responsibilities include staff training and development, improving KPIs, and implementing productivity strategies. Candidates must have a bachelor's degree or equivalent experience, at least 2 years in a similar role, strong leadership skills, and be bilingual in English and Spanish. Benefits include life insurance and paid training.
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