Bilingual CSR BAQ – ADA Support

Role Description (Job Purpose)

Your role as a Customer Service Representative consists in providing an excellent experience to the customer by placing selling points towards the different product options as well as guiding the customers through a complete array of services accessible to them. You must be knowledgeable of the products to provide a complete and satisfying customer service experience.

Primary Responsibilities And Duties

• Answer incoming phone calls from customers and identify the type of assistance the customer needs.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
• Resolve a problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up.
• The Company you will work for is equipping families with products that keep kids safe while still connecting them to fri...