Bilingual Customer Care Specialist - 6 Month Contract
Columbia Sportswear Company • london, Canada
Role Description
ABOUT THE POSITION
Additional Paid Time Off (floater days) Culture Committee and Employee Resource Groups Generous Employee Discounts Hybrid Work Model (4 set days onsite, 1 set day remote) The Warranty team is looking for a Bilingual Customer Care Specialist to join their team on a 6‑month contract at our Canada Headquarters located in London, Ontario. Reporting to the Customer Care Supervisor, the Bilingual Customer Care Specialist will be responsible for providing exceptional customer service to our warranty consumers by responding to requests and inquiries with accurate information in a courteous, efficient, and timely manner.
HOW YOU’LL MAKE A DIFFERENCE
- Process moderate to high levels of consumer inquiries via telephone, e‑mail, and correspondence.
- Provide accurate information regarding product features, specifications and recommended uses for Columbia Sportswear, Sorel, and Mountain Hardwear products.
- Guide consumers to where...