Bilingual Customer Resolution Specialist (Automotive Industry) – On-site Cúcuta

Aboutthe Role: LoVirtual is seeking elite bilingual talent in Cúcuta to support a market-leading AutomotiveGroup in Puerto Rico , which manages world-renowned brands such as Nissan,Kia, and Infiniti .

TheMission: In thisrole, you will represent a legacy of automotive excellence. We are looking fora Problem Owner—someone who can navigate complex inbound servicecases with analytical precision, maintaining the high standards expected bypremium brand customers.

Key Responsibilities:

• Inbound Resolution: Manage high-stakesinteractions regarding automotive services, claims, and customer guidance.
• Root Cause Identification: Go beyond the symptoms to findand solve the core issue for each customer.
• Tech-Savvy Multitasking: Use specialized software(Dynamics, DDMS) while documenting interactions in real-time with zeroerrors.
• Professional Communication: ...