Bilingual Customer Service Representative at Hilti
Hilti Canada • oakville, Canada
Role Description
Impact customer success at Hilti as a Bilingual Inbound Customer Service Representative. Serve internal and external clients through consultative sales and expert technical support in both French and English.
In this customer-focused role, you'll engage with diverse market segments such as Government and Rental, driving profitable sales while enhancing customer experience. Your technical expertise will be critical in understanding and catering to specialized needs while contributing to Hilti's growth strategies.
Key Responsibilities:
• Provide superior inbound customer service and support
• Address technical inquiries and facilitate consultative sales
• Understand various specialized market segments
• Maintain updated knowledge of products and applications
• Manage 60-75 customer contacts effectively daily
Requirements:
• Bilingual proficiency in French and English
• Previous customer service and sales experience
• High School diploma or GED; Bachelor's...
In this customer-focused role, you'll engage with diverse market segments such as Government and Rental, driving profitable sales while enhancing customer experience. Your technical expertise will be critical in understanding and catering to specialized needs while contributing to Hilti's growth strategies.
Key Responsibilities:
• Provide superior inbound customer service and support
• Address technical inquiries and facilitate consultative sales
• Understand various specialized market segments
• Maintain updated knowledge of products and applications
• Manage 60-75 customer contacts effectively daily
Requirements:
• Bilingual proficiency in French and English
• Previous customer service and sales experience
• High School diploma or GED; Bachelor's...