Bilingual Customer Support at Staples
Staples Canada • hamilton, Canada
Role Description
Elevate your career with Staples as a Bilingual Customer Support Specialist. Engage with customers and provide essential government services through our ServiceOntario partnership in a retail environment.
As a Bilingual Customer Support Specialist at Staples, you will deliver exceptional service by assisting customers with various government-related transactions. Your problem-solving skills and attention to detail will ensure customer needs are met, creating a smooth experience in our store. This role demands effective communication and professionalism, especially when dealing with escalated matters.
Key Responsibilities:
• Provide knowledgeable and respectful service to all customers
• Clearly communicate service details and manage escalated concerns
• Refer and transfer customers to appropriate departments
• Maintain brand standards in the ServiceOntario lobby
• Complete Ground Control activities for customer satisfaction
...
As a Bilingual Customer Support Specialist at Staples, you will deliver exceptional service by assisting customers with various government-related transactions. Your problem-solving skills and attention to detail will ensure customer needs are met, creating a smooth experience in our store. This role demands effective communication and professionalism, especially when dealing with escalated matters.
Key Responsibilities:
• Provide knowledgeable and respectful service to all customers
• Clearly communicate service details and manage escalated concerns
• Refer and transfer customers to appropriate departments
• Maintain brand standards in the ServiceOntario lobby
• Complete Ground Control activities for customer satisfaction
...