Bilingual EUC Support Analyst (VMware)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! • montreal, Canada
Role Description
Support your peers as a bilingual Senior EUC/Service Desk Support Analyst focusing on VMware, Active Directory, and VDI solutions. Ensure seamless technical support while communicating effectively in Canadian French.
In the role of Senior EUC/Service Desk Support Analyst, you will deliver exceptional technical support tailored to desktops and laptops within VDI environments. Your proactive approach and problem-solving abilities will be key in troubleshooting network connectivity, VPN issues, and Active Directory management. Excellence in customer communication, particularly in French, is a pivotal aspect of this position.
Key Responsibilities:
• Troubleshoot VDI and hardware/software issues for users
• Provide consistent technical support over the phone
• Address network and VPN connectivity challenges
• Assist with Active Directory operations and remote tools
• Anticipate user issues and suggest effective solutions
R...
In the role of Senior EUC/Service Desk Support Analyst, you will deliver exceptional technical support tailored to desktops and laptops within VDI environments. Your proactive approach and problem-solving abilities will be key in troubleshooting network connectivity, VPN issues, and Active Directory management. Excellence in customer communication, particularly in French, is a pivotal aspect of this position.
Key Responsibilities:
• Troubleshoot VDI and hardware/software issues for users
• Provide consistent technical support over the phone
• Address network and VPN connectivity challenges
• Assist with Active Directory operations and remote tools
• Anticipate user issues and suggest effective solutions
R...