Bilingual Intake Specialist (Personal Injury Law Firm)

This is a remote position. Are you a people-focused professional who thrives in a fast-paced environment? Do you have a passion for helping others while delivering exceptional client service? Were looking for a Bilingual Intake Specialist to join a dynamic Personal Injury Law Firm and be the first point of contact for potential clients. Position Overview As a Bilingual Intake Specialist, you will play a critical role in the client journeyhandling inbound inquiries, gathering case information, and ensuring a smooth and professional intake process. Your ability to communicate clearly and compassionately in both languages will make a direct impact on client experience. Key Responsibilities Answer inbound calls, emails, and web inquiries from potential clients Conduct initial case screenings and gather relevant details Accurately input and manage client information in the CRM system Provide clear, empathetic communication to clients during stressful situations Schedule consultations and co...