Bilingual Patient Support Representative
Teladoc Health • richmond hill, Canada
Role Description
Elevate customer service skills as a Bilingual Patient and Member Support Representative with Teladoc Health. In this Tier 1 role, manage inquiries through calls, emails, and chats while fostering member satisfaction.
Teladoc Health is seeking a Bilingual Patient Support Representative who excels in communication and problem-solving. You will engage with patients and members, addressing inquiries and resolving issues while delivering outstanding service. This position allows for flexible scheduling with a minimum commitment of just 15 hours per week.
Key Responsibilities:
• Manage inbound calls, emails, and chats efficiently
• Address inquiries and resolve issues promptly
• Ensure high customer satisfaction in every interaction
• Coordinate queues while providing information about services
• Handle crisis situations with professionalism
Requirements:
• Bilingual in English and French is essential
• Exceptional empathy and active engagement skills
• Stro...
Teladoc Health is seeking a Bilingual Patient Support Representative who excels in communication and problem-solving. You will engage with patients and members, addressing inquiries and resolving issues while delivering outstanding service. This position allows for flexible scheduling with a minimum commitment of just 15 hours per week.
Key Responsibilities:
• Manage inbound calls, emails, and chats efficiently
• Address inquiries and resolve issues promptly
• Ensure high customer satisfaction in every interaction
• Coordinate queues while providing information about services
• Handle crisis situations with professionalism
Requirements:
• Bilingual in English and French is essential
• Exceptional empathy and active engagement skills
• Stro...