Bilingual Quality Assurance Supervisor – Contact Center (Spanish/English) Mexico City, Mexico City

At Percepta, we offer first-class service in every market we serve.

This role leads Quality Assurance initiatives within a contact center / customer service operations environment, ensuring quality excellence across customer interactions.

About the Role

As a Bilingual Quality Assurance Supervisor, you will lead and oversee all Quality Assurance initiatives across multiple contact center locations, including Mexico and Brazil.

You will play a critical role in driving quality excellence by aligning operations with global quality standards, improving performance, and enhancing the overall customer experience.

What You’ll Do: 

Lead and manage the QA function across multiple programs and locations, ensuring consistent application of quality standards

Supervise onsite and remote QA activities to maintain alignment with global strategy and client expectations

Monitor performance data, identify trends, and drive conti...