Bilingual Senior Customer Support Consultant
Securian Canada • burnaby, Canada
Role Description
Join Securian Canada as a Bilingual Senior Customer Service Representative, specializing in the medical field. This permanent, full-time hybrid role demands empathy, strong analytical skills, and bilingual fluency.
Working in Burnaby, BC, you will play a significant role in assisting clients with medical contexts. Your responsibilities will blend client interaction with critical thinking to resolve insurance-related inquiries. Your experience in a medical setting and ability to provide tailored support will be paramount in this role.
Key Responsibilities:
• Facilitate medical questionnaires for insurability assessments
• Respond to client calls about insurance claims
• Analyze and collect essential client information
• Address each request with professionalism and friendliness
• Maintain up-to-date knowledge of products and services
Requirements:
• At least 2 years’ experience in customer service
• Fluency in French and English is required
• Basic under...
Working in Burnaby, BC, you will play a significant role in assisting clients with medical contexts. Your responsibilities will blend client interaction with critical thinking to resolve insurance-related inquiries. Your experience in a medical setting and ability to provide tailored support will be paramount in this role.
Key Responsibilities:
• Facilitate medical questionnaires for insurability assessments
• Respond to client calls about insurance claims
• Analyze and collect essential client information
• Address each request with professionalism and friendliness
• Maintain up-to-date knowledge of products and services
Requirements:
• At least 2 years’ experience in customer service
• Fluency in French and English is required
• Basic under...