BILINGUAL SERVICE DESK SPECIALIST
Ontario College of Teachers • toronto, Canada
Role Description
Salary Range: $74,005.00 To $82,070.00 Annually
Posting 26-34
Bilingual Service Desk Specialist
Permanent Position, Category 11, Hiring Range $74,005- $82,070
The Bilingual Service Desk Specialist’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user service requests. Problem resolution may involve the use of diagnostic and service desk request tracking tools, as well as require that the individual give remote and in‑person, hands‑on help at the desktop level.
Responsibilities
Service Desk Support
- Deliver Level 1 and Level 2 service desk support, resolving common hardware, software, access, account, and connectivity issues in a timely, professional manner.
- Triage, prioritize, troubleshoot, and resolve incidents and service requests, escalating complex issues when required.
- Docum...