Bilingual Team Lead Operations - Zona Polanco

We are seeking a bilingual Team Lead in Mexico. This is an on-site work position, and the individual will be required to report to our Mexico City office.

The Operations Team Lead is responsible for the performance, productivity, and professional development of a team of analysts. The primary focus is on people management and process efficiency. This leader ensures the team meets volume and quality targets as well as general KPIs while maintaining a high-performance culture across on-site, hybrid, and remote work models.

• Management of unit direct reports (with guidance from Supervisor, Operations) including approving time records, performance management, team member development, coaching and feedback, training, and resolving complaints/issues. Number of direct reports generally includes 3 to 12 team members.
• Performance Management & Operational Oversight: Set clear daily, weekly, and monthly go...